Process complaints quickly and easily.
Download our service form, fill out the PDF completely, print it, and include it in the package. Please describe the problem as precisely as possible so we can process your complaint quickly.
Return instructions
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If possible, pack in the original box to avoid transport damage.
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Please send the product back with all accessories if possible.
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A copy of the proof of purchase is required during the warranty period. Claims cannot be processed without a proof of purchase.
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Please do not send the package freight collect. Freight collect shipments will not be accepted. If necessary, clarify the complaint with your retailer beforehand.
Important note:
Please note that Megasat will not be providing service for various product lines of the former TELESTAR-DIGITAL GmbH. The following companies will provide service for these products:
Megasat Werke GmbH
Website: https://www.megasat.tv
Email: info@megasat.tv
- All digital radios, HiFi adapters, HiFi components and car adapters of the TOP series
- All receiving devices such as receivers, SAT>IP servers, measuring devices and multiswitches
Nedis bv
Website: https://nedis.de/de-de/telestar
Email: info@nedis.de
- All Imperial and REVO digital radios
- All TELESTAR radios from the DIRA series
- All other Imperial Audio/Bluetooth products
TechniSat Digital GmbH
Website: www.technisat.de
Email: info@technisat.de
- TELESTAR eScooter and TROTTY PUMPs (electric pumps)
- TELESTAR wallboxes, Inolight USB lighters, Freenet TV CI+ modules, Philips projectors, all Olimpia Splendid products such as air conditioners, air purifiers, dehumidifiers, fans and heaters, Deltaco gaming and smart home products
If you have any further questions regarding a complaint, please feel free to contact us here.